.svg){kind=small}
info@scarsandlasers.co.nz
15 Green Lane East, Remuera, Auckland, New Zealand
Monday - Friday: 7:45 am - 5:00 pm
.jpg)
An accident-induced scar where the skin is sunken or depressed caused by loss of underlying tissue. May appear as small pits, linear depressions or broader areas of thinning skin.
%20(2).jpg)
An accident-induced scar from heat or chemical injury, often resulting in discoloured, raised, or tight skin.
A surgical accident-induced scar from C-section deliveries, typically found horizontally across the lower abdomen.
Scar that forms after skin injury , particularly burns, causing the skin to tighten and contract. Pulling on the surrounding skin, muscles or joints.
.png)
Raised, firm scars remaining within the boundaries of the original wound. May be red or darker than surrounding skin Often itchy and can become more prominent over time .
%20(2).jpg)
An accident-induced thick, raised scar that grows beyond the original wound site, often itchy,painful or discoloured.
.jpg)
Linear, repeated scars often on arms or thighs, resulting from intentional injury.
.jpg)
An accident-induced skin pigment alteration such as iron infusion leakage ( skin staining ) where there is leakage of iron into the skin during the infusion
A flat, wide accident-induced scar caused by skin stretching during healing, often from tension or movement.
A basic accident-induced scar left after the skin is cut or punctured and heals over time.
Surface-level scraped skin with raw texture, usually from falls or friction.
Minocycline -induced facial skin hyperpigmentation
Post-surgical scar from breast reconstruction or mastectomy, commonly semicircular or periareolar.
Long vertical scar across the chest , which can stretch down to the abdomen
Dog bite scars can leave uneven texture, redness, contour change and visible marks.
Facial scars after injury may result from cuts, falls, burns, sports injuries or other trauma.
A vertical scar from abdominal surgery running midline from chest to pelvis.
Scars from bone/joint surgery, often found over knees, shoulders, or elbows.
Road or cycling accident can result in gravel rash, abrasions, lacerations and more extensive scarring.
Accidental wounds that healed with secondary infection, often pigmented or irregular.
Persistent red tint from inflammation around the injury or healing site.
At Scars & Lasers, we provide specialist assessment and treatment planning for ACC skin injuries and traumatic scars, including scars resulting from accidents, burns, surgery and lacerations. Treatment recommendations are based on scar type, depth, symptoms (such as pain, itch and tightness), and functional impact.
ACC funding decisions are made independently of clinical assessment and are subject to eligibility criteria and written approval. Not all scars are suitable for private clinic treatment, and some injuries require hospital-based care.
Visit your GP or urgent care doctor as soon as possible after the skin injury. They will assess your skin injury, document how it occurred, and confirm whether it meets ACC criteria—meaning it was caused by an accident that occurred in New Zealand and therefore is possibly covered under ACC. They will also help you complete the relevant ACC45 form and forward it on to ACC on your behalf.
An accepted ACC45 claim and the issuing of a claim number (typically beginning with 100…) confirms that ACC has recognised your injury claim. Once you have received your claim number and are ready to arrange an appointment, please contact Scars & Lasers by phone or email at info@scarsandlasers.co.nz. Our team will then direct you to complete the appropriate online questionnaire via our website prior to your consultation. Once the required information has been received and reviewed, we will arrange an appointment with our specialist team.
At your initial consultation at Scars & Lasers, our laser nurse specialists or dermatologists will document how the injury occurred, photograph the affected areas, and complete an Allied Rehabilitation Treatment Plan (ARTP) form. This outlines a personalised approach to managing and improving your specific skin injury, and we will submit the ARTP form and any supporting documents to ACC on your behalf.
ACC will then review the submitted documentation and, if approved, may contribute towards or cover the total cost of your treatment. Our team will then follow the treatment plan outlined in the ARTP and will regularly review your progress at each visit and adjust your treatment protocol as required.
Yes. Once you have an accepted ACC claim number for your scar injury, your consultation with Scars & Lasers for assessment and management of that scar is generally covered by ACC, provided the consultation relates directly to the accepted injury.
Please provide your ACC claim number when booking your appointment so our team can confirm the details of your cover in advance. If you have not yet obtained a claim number, we recommend seeing your GP or Urgent Care provider first so that an ACC45 can be completed and a claim lodged.
ACC may contribute to the treatment of scars that are directly related to a covered accident or injury, where treatment is considered clinically appropriate. All ACC-funded treatment is subject to approval, and not all scars will qualify. Treatment undertaken solely for cosmetic improvement is not usually covered.
ACC may consider funding for scars resulting from an accident or injury, including:
Eligibility is assessed on an individual basis.
Yes. Before attending Scars & Lasers for ACC-related scar assessment, your original injury must be lodged with ACC.
In most cases, this requires attendance at a GP or urgent care doctor, where an ACC45 injury claim form is completed. This establishes your ACC claim and generates a claim number, which is required before ACC can consider funding scar treatment.
Once your ACC claim has been lodged, you can then be assessed at Scars & Lasers.
The ACC approval process generally involves:
Some cases may require further information or staged approvals.
Hospital-based management may be required for:
No. Response to scar treatment varies between individuals. While treatment aims to improve scar appearance and symptoms, outcomes cannot be guaranteed.
Scars & Lasers is led by board-certified dermatologists who are registered as specialists with the Medical Council of New Zealand. We focus specifically on laser and energy-based treatments for skin injuries and scarring, including accident-related scars and pigment changes. Treatment is tailored to your scar type and symptoms, and may involve a combination of therapies to improve scar appearance, texture and function where clinically appropriate.
Where available, please bring:
If your ACC claim has not yet been lodged, please see your GP or urgent care doctor prior to your appointment.
Timeframes vary. Some requests are reviewed within several weeks, while others may take longer, particularly if additional clinical information is required by ACC.
Most traumatic scars require a course of treatment over time, rather than a single session. The number of treatments depends on scar type, depth, maturity and response to therapy.
Depending on the scar characteristics, treatment may include:
Treatment selection is determined following specialist assessment.
No. Private clinics can manage selected healed and stable scars. Some scars are not suitable for outpatient laser treatment and require hospital-based or surgical care.
ACC considers:
Funding may be partial or staged, and approval is often required for each phase of treatment.
If ACC funding is declined, this indicates the proposed treatment has not been approved under ACC’s funding criteria. In this situation, options may include:
An ACC funding decision does not necessarily reflect clinical suitability for treatment.
For all appointment enquiries, medical referrals and urgent enquiries please contact us at info@scarsandlasers.co.nz or (09) 524 5011.
