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info@scarsandlasers.co.nz
15 Green Lane East, Remuera, Auckland, New Zealand
Monday - Friday: 7:30 am - 5:30 pm
A basic accident-induced scar left after skin is cut or punctured and heals over time.
An accident-induced scar where the skin is sunken or depressed caused by loss of underlying tissue.More common in superficial burn injuries
A flat, wide accident-induced scar caused by skin stretching during healing, often from tension or movement.
An accident-induced raised red scar that remains within the boundary of the original injury.Often itchy and can become more prominent over time .
An accident-induced thick, raised scar that grows beyond the original wound site, often itchy,painful or discoloured.
Scar that forms after skin injury , particularly burns, causing the skin to tighten and contract.Common in joints and large surface areas
An accident-induced skin pigment alteration such as iron infusion leakage ( skin staining ) where there is leakage of iron into the skin during the infusion
A surgical accident-induced scar from C-section deliveries, typically found horizontally across the lower abdomen.
An accident-induced scar from heat or chemical injury, often resulting in discoloured, raised, or tight skin.
Linear, repeated scars often on arms or thighs, resulting from intentional injury.
Long vertical scar across the chest , which can stretch down to the abdomen
A vertical scar from abdominal surgery running midline from chest to pelvis.
Scars from bone/joint surgery, often found over knees, shoulders, or elbows.
Post-surgical scar from breast reconstruction or mastectomy, commonly semicircular or periareolar.
Surface-level scraped skin with raw texture, usually from falls or friction.
Accidental wounds that healed with secondary infection, often pigmented or irregular.
Minocycline -induced facial skin hyperpigmentation
Persistent red tint from inflammation around the injury or healing site.
At Scars & Lasers, we are Board-Certified Dermatologists offering the most comprehensive laser and energy-based treatments for any skin injury. Using world-class laser and energy devices, we enhance treatment outcomes and are dedicated to advanced scar remodelling—resulting in improved outcomes and quality of life.
Visit your GP or Urgent Care Medical services as soon as possible after the skin injury. They will assess your skin injury, document how it occurred, and confirm whether it meets ACC criteria—meaning it was caused by an accident that occurred in New Zealand and therefore is possibly covered under ACC. They will also help you complete the relevant ACC45 form and forward it on to ACC on your behalf.
If your ACC 45 claim is accepted, ACC will send you a confirmation letter containing your claim number, which begins with “ 100………” Once you receive this confirmation, contact Scars & Lasers to arrange a consultation. A short questionnaire will then be sent to you, which you must complete and return to us via email or post , prior to your first consultation with the specialist team.
At your initial consultation at Scars & Lasers, our laser nurse specialists or dermatologists will document how the injury occurred, photograph the affected areas, and complete an Allied Rehabilitation Treatment Plan (ARTP) form. This outlines a personalised approach to managing and improving your specific skin injury, and we will submit the ARTP form and any supporting documents to ACC on your behalf. (Payment is required following your consult).
ACC will then review the submitted documentation and, if approved, may contribute towards or cover the total cost of your treatment. Our team will then follow the treatment plan outlined in the ARTP and will regularly review your progress at each visit and adjust your treatment protocol as required.
ACC may cover skin injuries that were caused by an accident in New Zealand. This includes lacerations, surgical scars (e.g. C-section, orthopaedic), burns scars, self-harm scars, skin infections, drug reactions, pigment changes( e.g.iron staining ) redness or loss of colour following an accident.
At your first appointment (which requires upfront payment), our specialist team will review your injury, take clinical photos, and prepare a personalised treatment plan - with:
1 - Identifying appropriate laser and energy-based devices suitable for your needs, whether it be scar or skin colour change.
2 - Differentiate between treatment parameters to optimise efficacy to minimise risks such as post-inflammatory hyper-pigmentation and scarring.
3 - Assess scar characteristics including pigmentation, pliability and height to guide individualised treatment plans.
We’ll submit this plan to ACC on your behalf for approval.
It can vary, but most clients hear back within 1–2 weeks after we submit the treatment plan. We'll keep in touch with you as soon as we hear from ACC.
We are Board Certified Dermatologists registered as specialists by the Medical Council of New Zealand .Our dermatology practice is focused specifically on laser and energy-based technologies for skin injuries related to accidents. Such a comprehensive range of the most advanced dermatological treatments enable us to improve the appearance and function of scars and skin pigment alterations .A tailored approach is provided utilising a combination of therapies to address specific scar characteristics.
Yes, your first step is to see either. They’ll assess the injury, confirm that it meets ACC’s criteria, and help you submit the ACC form (ACC45). Once you’ve received a claim number, you can book with us.
If ACC approves your claim and our treatment plan, they may contribute to or cover the treatment costs. However, approval is not guaranteed.
Yes. We have laser and energy-based devices and/or tailored oral medications—each selected to suit your specific needs for hyperpigmentation (excess pigmentation), hypopigmentation (loss of colour), and redness caused by skin injury- when linked to an ACC-covered incident.
If ACC declines your treatment plan, we can reply on your behalf if it is our opinion that there maybe a misunderstanding of issues related to your case which needs further correspondence. Where ACC decline your claim, we’ll talk you through alternative options, including private treatment pathways. If you still wish to proceed with our sugggested treatment protocol to ACC, this would require a further consultation with the dermatologist for which you would be charged for the consultation. The consultation would not be covered by ACC or your insurance.
For all appointment enquiries, medical referrals and urgent enquiries please contact us at info@scarsandlasers.co.nz or (09) 524 5011.
